The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises I use Paypal to ensure your security.
We will process your order within 1 business day following payment in cleared funds. We aim to have your order dispatched within 24-48hrs of receiving payment where items are stated to be in stock.
Please note for personalised creations please allow up to 10 working days.
Please note if your item is to be couriered we cannot deliver to a PO Box. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 3 days for delivery domestically, or 7-14 days internationally as a guide as once we have handed to the courier or postage company it is in their hands and out of our control.
A full refund will be provided to any goods returned to us, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, please contact us immediately (no later than 7 days after receiving the item) using the contact us form so that we can arrange a replacement on receipt of the item. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
After 30 days returns and refunds are subject to manufacturers warranty.
I am not a medical practioner, my crystal healing bracelets are creating with love & smiles and healing intentions meant to complement any course of treatment or therapy you are on – not to replace! They are created to help you on your Journey with love, healing and insights for your highest good ~ always trust your intuition on which crystals feel best for you.